FAQ

Ticket Related

Do I have to purchase tickets in advance?

Yes, advance ticket purchase is required. Tours typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance.

Can I get a refund or reschedule my tickets?

Once purchased, tickets cannot be refunded or rescheduled because your space is being guaranteed on the tour. Our tours often sell out. No partial credits or rescheduling is allowed for partial attendance, no shows, or late arrivals. It is your responsibility to show up at the right location, on time. The tours depart promptly.

If a tour is sold out, can I get on a waiting list?

We do not provide a waiting list. If a date and time is sold out, there is always a chance that we will add an additional tour on that day. Please contact us to let us know what date you are interested in.

What is included in my ticket price?

  • All food and drink tastings (enough for a meal)
  • 20% gratuity for your server at any sit down establishment we dine at.
  • Our expert recommendations on local restaurants and bars, if you choose

Gratuity is not included in the ticket price, but is always greatly appreciated.

Do you offer discounted tickets for children and seniors?

Currently we do not offer any discounted tickets for children and seniors.

If I am bringing an infant/very young child, do I need to purchase a ticket for them?

If you are bringing a child that is 2 years of age or younger, and he/she will not be eating during the tour, you do not need to purchase a ticket for him/her. If your child is 3 years of age or older, you will need to purchase a ticket for him/her, regardless if he/she will be participating in the tastings.

Food Related

What types of foods are served on the tours?

On our tours, you will taste foods and beverages that Honolulu is famous for, and some that are just unique and hard to find anywhere else.  We would tell you, but it will ruin the surprise!

How much food is served on the tours?

Our tours include 5-6 tasting locations, with 6-7 mini-plate size samples (depends on the tour) along the way. Our goal is to leave you completely stuffed, and to give you a taste of the best culinary treats Honolulu has to offer.

Are there any beverages served on the tours?

Yes! We will supply everyone with a bottle of water.  If more refreshments are required, you may purchase them at the different locations we stop at.

Should I eat anything before coming on the tour?

We recommend that you don’t eat anything before joining us for the tour. The amount of food eaten on the tour is significant enough that many people skip lunch afterwards, or will opt for a later dinner depending on the tour time.

Are there vegetarian options?

Sorry but unfortunately at this time there are no vegetarian options.

What if I have dietary restrictions?

Sorry but unfortunately at this time there are no substitutions.

Do we only walk around and sample food?

Absolutely not! You will taste locally made foods that will awaken your palate, while learning about and meeting the storied characters and vendors that give Honolulu life. Soak up the rich and vibrant history that even locals don’t know about!

Who Can Attend?

Are there age restrictions?

Children are welcome on the tours, but please bear in mind that some children have a limited attention span and therefore a 2-3 hour tour may not be appropriate for them. Parents know their children best and should assess the situation individually. Since there is a lot of standing and walking, please consider this when deciding whether the tours are appropriate for your child.

If your child is 2 years of age or younger and will not be eating, you will not need to purchase a ticket for him/her. If your child is 3 years of age or older, you will need to purchase a ticket for him/her, regardless if he/she will be eating.

Please bear in mind that strollers and wheelchairs are not allowed on the tours.

The tours require a certain level of physical stamina. We are on our feet for approximately 2-3 hours. There are no hills on the Aloha Food Tour Lunch Tour and this tour requires the least amount of physical fitness.

Tastings are on the go and seating opportunities are limited and sporadic.

How about my dog?

Due to the various food establishments we visit, pets of any kind are not allowed on the tours.

How physically fit do I need to be to enjoy this tour?

The tours require a certain level of physical stamina. We are on our feet for approximately 2-3 hours.

Do the tours have anything to offer a native from Hawaii?

Definitely! Many of our attendees live right here in Hawaii. Locals often join us to learn about the great food finds in the “Heart and Soul of Honolulu” that have been under their noses the entire time! Honolulu is brimming with lively tales and history that you will be surprised by.

Tour Logistics

Do the tours start and end at the same place?

The tours end within a few blocks of the starting point. Your tour guide will be happy to assist with directions at the end of the tour.

What happens if it rains?

The tours are held rain or shine. You should dress appropriately for the day’s weather conditions and bring an umbrella if necessary.

Can I shop on the tours?

We ask that you please wait to shop until after the tour so that we can stay on schedule and continue with the informative tour and food tastings in a timely manner. Allow time at the end of the tour to return to your favorite stores and vendors.

Is there parking nearby the tour meeting point?

Yes, park in the Wal-Mart parking lot.

Are bathrooms available during the tours?

Yes, bathrooms are available throughout the tours. However, we strongly recommend that you use the facilities before meeting up for the tour, so that we can stay on schedule and maximize our tastings!

Does the tour guide accept gratuities?

Gratuities for good service are always greatly appreciated. The standard gratuity in the service industry is 15%.

Are cameras allowed on the tours?

Yes! In fact, we strongly encourage participants to take photos during the tour. However, we do not allow video cameras or tape recorders.

Are the tours accessible by baby stroller and wheelchair?

No, unfortunately we are not allowed to have baby strollers or wheelchairs on our tours, due to the crowds and tight spaces in  the food establishments we visit. Some of the artisans and businesses we visit are very small, crowded, and not wheelchair or stroller accessible in a tour group of up to 12 guests.

Are tours offered only in English?

Miscellaneous

Can I book a private tour?

Yes, private tours are available. Contact us to schedule a private tour.